Our guarantee
The 100% Tail-Wagging Guarantee.
If you are not happy with your purchase, you have 60 days from the day you received it.
What it covers
Three promises, 60 days each.
Not happy? Send it back.
If you're not happy with your purchase, we will accept it for a return-for-refund within 60 days of the date you received it.
Items need to be eligible and like new. Custom and personalized items are final sale. You cover return shipping unless the item is defective or we made an error.
Wrong harness size? Swap it free.
We offer free size exchanges for our dog harnesses within the same 60-day timeframe.
Start the swap in Order Help. Find the right size first
Breaks in 60 days? Replaced free.
If an item breaks within that 60-day timeframe, we will replace it for free.
This covers a manufacturing defect, not chewing or misuse. Warranty policy
The details
What's covered, and what isn't.
Covered for 60 days
- A return for a refund, within 60 days of the date you received it.
- A free size exchange on our dog harnesses.
- A free replacement if an item breaks from a manufacturing defect.
- Return shipping, when the item is defective or we made an error.
Good to know
Good to know- Items need to be eligible and like new to be returned.
- Custom and personalized items are final sale.
- Chewing and misuse are not covered.
- You cover return shipping on a change-of-mind return.
Swaps, returns and refunds.
How do I swap to a different size?
Use Order Help. Harness size swaps are free within 60 days of delivery. For same-price swaps completed in Order Help, there's no need to return the original. If it's still usable, donating it to a local shelter or rescue would be appreciated. Other swaps may need a return: follow the steps in your confirmation email.
Swap a sizeHow do returns and refunds work?
You can return eligible, like-new items within 60 days of delivery for a refund. Custom and personalized items are final sale. Start the return in Order Help, write your RMA on the box or on a note inside, and ship it to our return address in Golden, CO. Send us the tracking number once it is on its way. You cover return shipping unless the item is defective or we made an error. After your return arrives, we refund your original payment method. Refunds usually show within 1–3 business days, and some banks take up to 10.
Start a returnWhere's my refund?
Refunds go back to your original payment method. For a return, we issue the refund after it arrives. Once issued, it usually shows within 1–3 business days, and some banks take up to 10. If it has been longer, message us with your order number.
Something arrived damaged, wrong or missing
We're sorry! Report it in Order Help. Add a photo for damage or a wrong item. A missing item does not need one. Our team will review it and reply by email. A manufacturing defect within 60 days of delivery is replaced free.
Report a problemHow to use it
Start in Order Help.
- Open Order Help. It shows your order and what can be done with it: a return, a size swap or a problem report.
- For a return, write your RMA on the box or on a note inside, and ship it to our return address in Golden, CO. Send us the tracking number once it is on its way.
- After your return arrives, we refund your original payment method. Refunds usually show within 1–3 business days, and some banks take up to 10.
“Customer service was great making the exchange process so easy.”
Gloria Q. · ✓ Verified buyer
“The team was great in responding and helping me with an exchange.”
Thomas L. · ✓ Verified buyer
“I did initially purchase it a bit too large and the support agents were very quick with getting a reply and getting an exchange done.”
Ryan D. · ✓ Verified buyer
Not sure of the size? Order anyway.
If the harness doesn't fit, the right size ships free. Size exchanges are free for 60 days.