Returns & Exchanges Policy

At Team K9, we're committed to ensuring your satisfaction with every purchase. 

Harness Exchanges

If you've ordered the wrong size harness, we offer free exchanges within 60 days of purchase. Simply contact us with the correct size needed, and we'll process your exchange at no additional cost.

Refund Policy

We offer a 60-day return policy for refunds. Please note:

• Customers are responsible for return shipping costs.
• A tracking number must be provided for all returns.
• To initiate a return, please contact us for further instructions.

Customer Support

Our Team K9 support staff is available to assist with return and exchange requests. We typically respond within 24 hours, though response times may occasionally be longer.

Order Processing

We process and ship orders as quickly as possible. Please note that we cannot guarantee order cancellations once processing has begun.

Personalized Items

Custom items, such as personalized patches, are not eligible for return or exchange.

Thank you for choosing Team K9. We appreciate your business and are here to ensure a positive experience with our products.