Privacy policy

Team K9 Privacy Policy

Last Updated: October 2025
Effective Date: January 1, 2019

1. Introduction & Overview

Welcome to Team K9 LLC (“Team K9,” “we,” “us,” or “our”). We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit teamk9.com, make a purchase, or interact with our services.

💡 Quick Summary: We collect only the information necessary to serve you, fulfill orders, and improve your experience. We never sell your data for profit.

Who We Are
Team K9 LLC
1603 Capitol Ave Suite 310 A369
Cheyenne, WY 82001 USA
Email: info@teamk9.com

2. Information We Collect

Personal Information You Provide

  • Name, email address, phone number

  • Billing and shipping addresses

  • Payment details (processed securely by our payment provider)

  • Account login information (if you create one)

  • Order history, preferences, and communications

  • Custom product text or personalization requests

Information Automatically Collected

  • IP address, browser type, operating system, and device data

  • Pages visited, time spent, and referral source

  • General location (city/state) for currency or shipping purposes

  • Cookies and other tracking technologies

⚠️ Payment Security: We never store your full credit card number. All payment data is handled by PCI-compliant processors.

3. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Verify payments and manage shipping

  • Provide customer support

  • Send order confirmations and updates

  • Improve our website and marketing

  • Prevent fraud and maintain security

  • Send marketing messages with your consent

✅ Your Choice: You can opt out of marketing emails or texts at any time.

4. Consent & Your Rights

When you provide information to complete a purchase, you consent to its use for that purpose only.

For marketing or other optional communications, we will always ask for your explicit consent or provide a clear opt-out option.

Withdraw Consent Anytime:

  • Click “unsubscribe” in our emails

  • Reply STOP to any text messages

  • Email info@teamk9.com to update your preferences

5. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information.
We only share data with trusted third parties who help us operate our business, such as:

  • Shipping carriers (USPS, UPS, FedEx)

  • Payment processors (Shopify Payments, PayPal)

  • Email and SMS platforms

  • Analytics and marketing partners

We may also disclose information if required by law or as part of a business transfer, such as a merger or acquisition.

6. Third-Party Services & Links

Our site may include links to external websites or services operated by third parties.

We are not responsible for the privacy practices, security, or content of those sites. We recommend reviewing their privacy policies before providing personal information.

7. Shopify & Payment Processing

Our store is hosted on Shopify Inc., which provides the e-commerce platform enabling us to sell our products.
Your data is stored securely on Shopify’s systems, protected by encryption and PCI-DSS standards.

Learn more:

8. Cookies & Tracking Technologies

Cookies are small files stored on your device to improve your experience. We use cookies to:

  • Keep items in your cart

  • Save preferences and session data

  • Analyze site usage and performance

  • Personalize content and offers

You can block or delete cookies in your browser settings.

Do Not Track Signals: Because no standard exists for DNT compliance, we currently do not respond to DNT signals. You can control tracking through cookie settings and opt-out links.

9. SMS / Text Messaging

By providing your phone number, you consent to receive automated messages from Team K9. Consent is not a condition of purchase.

Opt Out: Text STOP to +1 (254) 382-3091 or email info@teamk9.com.
Message and data rates may apply.

We do not sell or share phone numbers.

10. Email Marketing

If you opt in, we may send promotional updates, offers, and announcements.
Every marketing email includes an unsubscribe link.

Transactional emails (order confirmations, shipping updates) are still sent as needed.

11. Data Security

We use Secure Socket Layer (SSL) encryption, firewalls, and access controls to protect your information.
All payment transactions are processed under PCI-DSS compliance.

⚠️ Your Role: Use strong passwords and log out on shared devices.

Data Breach Notification:
If a data breach occurs, we will promptly notify affected users and take all reasonable steps to investigate and mitigate the incident.

12. Data Retention

We retain data only as long as necessary for:

  • Completing transactions

  • Providing customer service

  • Meeting legal or tax obligations

  • Resolving disputes

You may request deletion of your personal data anytime at info@teamk9.com.

13. Your Privacy Rights

You have the right to:

  • Access, correct, or delete your information

  • Object to certain processing

  • Withdraw consent for marketing

  • Request a copy of your data in portable format

We will respond to your request within 30 days.

Contact: info@teamk9.com or
Team K9 LLC, 1603 Capitol Ave Suite 310 A369, Cheyenne, WY 82001.

14. California Privacy Rights (CCPA)

California residents may:

  • Request details on personal data collected or shared

  • Request deletion of their personal data

  • Opt out of data sales (Team K9 does not sell data)

  • Receive equal service regardless of exercising these rights

California residents may also use the footer link labeled “Do Not Sell or Share My Personal Information” or email support@teamk9.com to make an opt-out request.

To make a request, email info@teamk9.com.

15. European Privacy Rights (GDPR)

If you are located in the EU or EEA, you have additional rights under GDPR, including:

  • Access, correction, deletion, and portability

  • Restriction or objection to processing

  • The right to lodge a complaint with your local data protection authority

We process your data only when necessary for contract fulfillment, consent, legitimate interests, or legal compliance.

16. Children’s Privacy

Our website and services are intended for adults. We do not knowingly collect data from children under 13 (or under 16 in certain regions).

If you believe we have collected a child’s information, please contact info@teamk9.com to request deletion.

17. International Data Transfers

Your data may be stored and processed in the United States or other countries where our service providers operate.

Data Storage & Jurisdiction:
All information is stored in the U.S. By using our site, you consent to these transfers.

This Policy and any disputes shall be governed by the laws of Wyoming, USA, without regard to conflict-of-law principles.

18. User Content & Custom Designs

If you submit custom text, images, or designs for our products, you grant Team K9 a non-exclusive, royalty-free license to use that content for order fulfillment, quality control, and marketing.

You confirm that your submissions do not infringe any third-party rights.

19. Limitation of Liability

To the fullest extent permitted by law, Team K9 LLC and its affiliates shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profits, data, or goodwill, resulting from your use of our website, products, or services.

All content is provided “as is.” Your use is at your own risk.

20. Dispute Resolution & Arbitration

Any dispute related to this Privacy Policy or your use of our services shall be resolved through binding arbitration under the rules of the American Arbitration Association.

You agree that disputes will be handled individually, not as part of a class action.
Arbitration will take place in Wyoming, USA, and the decision may be enforced in any court of competent jurisdiction.

21. Changes to This Policy

We may update this Privacy Policy periodically.
Changes take effect immediately upon posting.

Last Updated reflects the most recent revision date; Effective Date indicates when this version first took effect.
We encourage you to review this Policy regularly to stay informed.

22. Contact Information

For privacy questions or data requests:

Team K9 LLC
Email: info@teamk9.com
Mail: 1603 Capitol Ave Suite 310 A369, Cheyenne, WY 82001

✅ We’re here to help — your privacy matters to us.