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Frequently Asked Questions 🐾

Everything you need to know about Team K9 products

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⚡ Quick Help

What do you need help with?

Choose your topic to get started

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Order & Shipping

Track your package, check delivery times, or resolve shipping issues

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Harness Guide

Sizing, fitting, adjusting, and using your Team K9 harness

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Seat Cover Guide

Check vehicle fit, installation, and care for your seat cover

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Returns & Exchanges

Wrong size? Not happy? We'll make it right with our 60-day guarantee

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Sizing Tracking Returns Warranty
📦 Shipping

Shipping & Orders

Track packages, delivery times, and order updates

🚚 Track Your Order: teamk9.aftership.comFull Shipping Policy

Delivery Times

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USA Shipping

Typically arrives within a week of shipping. Orders processed within 2-5 business days.

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International

Usually 1-2 weeks from ship date. We ship worldwide from the USA.

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Tracking Updates

You'll get tracking via email once your order ships. Track anytime online.

Don't worry - this is completely normal!

We often ship multi-item orders in separate packages to get them to you faster. Each package has its own tracking number.

Custom patches ship separately and may arrive after your harness.

Check your email for all tracking numbers. Still concerned? Contact us and we'll investigate!

Check these spots first:

  • Around your property (garage, porch, side door)
  • With neighbors or building staff
  • Inside your mailbox or parcel locker
  • Proof of Delivery photo (check tracking)

Can't find it after 48 hours? Contact us immediately - we'll help track it down with the carrier.

We process orders lightning-fast (usually same day!) so once processing starts, we can't modify it.

Need to make a change? Email support@teamk9.com

✅ But remember: 60-day returns mean you can always exchange or get a refund!

🐕 Harness

Dog Harness Guide

Everything about sizing, fitting, and using your harness

📖 Want the complete guide? Check out our Complete Harness Guide with detailed charts, breed recommendations, fit videos, adjustment instructions & training tips!

How to Measure & Size Your Dog

You'll need a flexible tape measure. Have your dog stand naturally:

Chest (A)

Measure from the front of the fore-legs to the back of the neck. This is the widest part of the chest.

Belly (B)

Measure from under the torso to the mid-back. Goes around the belly area behind front legs.

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Weight

Use weight as a secondary reference if measurements fall between sizes.

⚠️ BETWEEN SIZES? SIZE DOWN! Our harnesses are adjustable. If measurements fall between sizes, choose the smaller size.

Harness Size Chart

Size Chest (A) Belly (B) Weight
Small 16-27" 24-33" 20-45 lbs
Medium 24-31" 30-39" 45-75 lbs
Large 27-41" 34-45" 75-115 lbs
X-Large 29-44" 37-48" 115-170+ lbs
Complete Team K9 Harness Size Chart

FREE Size Exchanges: Not sure about sizing? Order with confidence - we offer completely free size exchanges within 60 days!

Fit & Adjustment Guide

Team K9 Harness Fit and Adjustment Guide

Need a Different Size?

Team K9 Harness Exchange Guide

Perfect Fit Checklist

  • ✓ 2 fingers fit between harness and dog's body
  • ✓ Chest strap sits HIGH (not near armpits)
  • ✓ All 4 metal buckles secured
  • ✓ Straps looped & tucked
  • ✓ No shifting or rotating during walks
  • ✓ Dog moves freely without restriction

🎥 Watch: Perfect Fit Tutorial

How to Secure Straps (CRITICAL!)

This is THE most important step for preventing escapes:

  1. Get the size right (measure first!)
  2. Tighten all 4 buckles
  3. LOOP AND TUCK excess straps ← This prevents escape!
  4. 2-finger fit check
  5. Position chest strap high

⚠️ MUST WATCH: This 2-minute video could save your dog's life

🎥 How to Loop & Tuck for Maximum Security

Front D-ring = Training Mode

When your dog pulls, the front clip redirects them back toward you. This discourages pulling without choking.

Back V-ring = Regular Walks

Once trained, use the back ring for casual walks!

💡 Pro tip: Start with front D-ring training, graduate to back V-ring freedom!

🚗 Seat Cover

Car Seat Cover Guide

Vehicle compatibility, installation & care

Will it fit my vehicle?

YES! Fits 99% of vehicles:

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LARGE - Most Vehicles

Size: 50.4" x 56"

Cars, SUVs, crossovers, vans, Jeeps, hatchbacks, station wagons, mini vans

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XL - All Trucks

Size: 55.5" x 62"

Regular cab, extended cab, crew cab, full size, light/medium/heavy duty pickups

LARGE Size - Fits Most Vehicles

Team K9 Large Seat Cover - Fits Most Vehicles

EXTRA-LARGE Size - Fits Bigger Trucks

Team K9 XL Seat Cover - Fits Bigger Trucks

Premium Features: 💧 100% waterproof • 🧼 Machine washable • 🎁 FREE safety belt • ✅ Works with split seats

Quick Installation

  1. Position mesh window between front seats
  2. Wrap straps around all 4 headrests
  3. Tuck seat anchors between cushions
  4. Attach side flaps to ceiling hooks

Done! Folds to one side for passengers when needed.

Our current design works best with bench-style seats in cars, SUVs, and trucks.

It's not optimized for bucket seats, but works perfectly for standard configurations!

🔄 Returns

Returns & Exchanges

60-day tail-wagging guarantee

📋 Full Policy Details: Return & Exchange PolicyRefund Policy

How to Start a Return or Exchange

It's super easy! Choose your preferred method:

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Email Us

Send us an email with your order number and what you need

support@teamk9.com
Open Email
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Use Contact Form

Fill out our quick contact form and we'll get back to you within 1-2 business days

Contact Form

⏱️ Response Time: We typically respond within 1-2 business days. Most requests are handled within 24 hours!

What to Include in Your Message

  • ✅ Your order number
  • ✅ What you'd like to return or exchange
  • ✅ Reason (helps us improve!)
  • ✅ New size or color (if exchanging)
  • ✅ Photos (if item is defective)

60-Day Tail-Wagging Guarantee

We stand behind every product. Within 60 days:

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Full Refunds

Not happy? Get a full refund. You cover return shipping.

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FREE Exchanges

Wrong size? 100% FREE size exchanges - we cover all shipping!

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FREE Replacements

Defective item? We'll send a free replacement immediately.

This is why we offer FREE size exchanges - we want your pup to have the perfect fit!

Unfortunately, chewing damage isn't covered by our warranty or return policy.

Our warranty covers manufacturing defects, not damage from use, wear, or chewing.

However, if you have the optional Lifetime Warranty, contact us - you may be eligible for a one-time replacement!

🛡️ Warranty

Warranty Coverage

Protection for your Team K9 gear

🛡️ Full Terms: View our complete Warranty Policy

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60-Day Standard (FREE)

Covers manufacturing defects. If it breaks within 60 days due to a defect, we replace it FREE!

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Lifetime Warranty (Optional)

Upgrade at checkout for lifetime coverage on manufacturing defects. One replacement per item.

What's Covered

  • ✅ Broken buckles from normal use
  • ✅ Torn stitching from manufacturing defects
  • ✅ Material failures under normal use

What's NOT Covered

  • ❌ Normal wear and tear
  • ❌ Chewing damage
  • ❌ Misuse or accidents

File a Warranty Claim

  1. Email support@teamk9.com
  2. Include: Order # + photos + description
  3. We'll respond within 1-2 business days!

Still Have Questions?

Our team is here to help! Send us a message and we'll get back to you as soon as possible.

Contact Us
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