Frequently Asked Questions 🐕
Everything you need to know about Team K9 products
Most Common Questions
Quick answers to what our customers ask most
📦 "Where's my order?"
Orders ship in 3-8 business days with tracking. Check your email for shipping confirmation and order number.
Track your order ↓📏 "What size harness do I need?"
Measure chest & belly - If between sizes, SIZE DOWN! We offer FREE exchanges if needed.
View size guide ↓🔄 "Can I exchange/return?"
YES! 60-day guarantee. FREE size exchanges. Full refund if not happy. No questions asked.
Start return ↓🚗 "Will the seat cover fit?"
YES! LARGE fits cars/SUVs/vans. XL fits all pickup trucks. 100% waterproof & washable.
See compatibility ↓💪 "Will my dog escape?"
When properly sized, secured, and straps are looped & tucked, our harness provides maximum security for strong pullers.
Learn more ↓📨 "How do I contact you?"
Email us at support@teamk9.com or use our contact form. We respond quickly during business hours!
Contact us ↓All Questions by Category
Browse by topic or search for specific answers
📦 Shipping & Orders
Domestic (USA): 3-8 business days
International: 7-14 business days
You'll receive a confirmation email with tracking info once your order ships!
Track your order at: teamk9.aftership.com
Just enter your order number or tracking number to see real-time updates!
Multiple items may ship separately to speed up delivery. Each package has its own tracking number.
Custom patches ship separately and may arrive after your harness.
Still concerned? Contact us and we'll help!
We process orders quickly for fast delivery. Once processing begins, we can't cancel.
But don't worry - you can return for a full refund within 60 days!
📏 Sizing & Fit
You'll need a flexible tape measure:
- Chest (A): Measure around the chest, in front of the front legs
- Belly (B): Measure around the belly, behind the front legs
- Weight: Weigh your pup
⚠️ Between sizes? SIZE DOWN for the best fit!
Team K9 Harness Size Chart:
- SMALL: Chest 16-27" • Belly 24-33" • Weight 20-45 lbs
- MEDIUM: Chest 24-31" • Belly 30-39" • Weight 45-75 lbs
- LARGE: Chest 27-41" • Belly 34-45" • Weight 75-115 lbs
- X-LARGE: Chest 29-44" • Belly 37-48" • Weight 115-170+ lbs
✅ FREE size exchanges within 60 days - order with confidence!
YES! Our covers fit ALL vehicles:
🚗 LARGE (60" x 56"): Sedans, SUVs, crossovers, hatchbacks, vans, Jeeps
🚚 XL (64" x 60"): All pickup trucks (regular, extended, crew cab)
Plus FREE safety belt included ($24.99 value)!
🦴 Product Information
The front D-ring redirects your dog's pulling force, gently turning them back toward you.
Pro tip: Use the front D-ring for training, back V-ring for regular walks!
Our harness provides maximum security when:
- ✓ Properly sized (measure chest & belly)
- ✓ All 4 metal buckles are secured
- ✓ Straps are properly looped and tucked
- ✓ Fitted snugly (2 fingers between harness and dog)
Important: Watch our video below on how to loop and tuck the straps for maximum security!
Built with 1050D military-grade nylon and triple-stitched stress points for durability.
For maximum security, follow these steps:
- Ensure proper sizing (chest & belly measurements)
- Tighten all 4 buckles securely
- Loop and tuck the excess straps (see video below)
- Check fit: 2 fingers between harness and dog
- Position chest strap high on chest, not near legs
🎥 MUST WATCH: How to properly loop and tuck the straps for maximum security:
60-second installation:
- Align mesh window between front seats
- Wrap straps around all 4 headrests
- Tuck seat anchors between cushions
- Attach side flaps to ceiling hooks
100% waterproof • Machine washable • Lifetime warranty!
🔄 Returns & Exchanges
60-Day Tail-Wagging Guarantee!
- ✓ 60 days to return for full refund
- ✓ FREE size exchanges
- ✓ If it breaks, we replace it FREE
Note: Customers cover return shipping unless item is defective.
Email support@teamk9.com with:
- Your order number
- Reason for return/exchange
- New size needed (if exchanging)
We'll send you easy instructions!
We'll replace it FREE! Just contact us and we'll:
- ✓ Send a replacement immediately
- ✓ No need to return the broken item
- ✓ Expedite shipping at no cost
💚 Your satisfaction is our top priority!
Still Have Questions?
Our team is here to help! Send us a message and we'll get back to you as soon as possible.
Contact Us