Refund Policy

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How to Request a Refund

Simple 4-Step Process

Email us at support@teamk9.com
Subject: "Refund Request - [Your Order Number]"
Tell us why you're returning
Brief reason for return (helps us improve!)
We'll send return instructions
Includes return address and any special instructions
Ship your item back
Use a trackable shipping method for your protection

💡 Pro Tip: Keep your tracking number! We can't issue refunds for items lost in transit back to us.

What to Include in Your Return

The item(s) being returned
Original packaging (if possible)
Note with your order number and email

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Refund Eligibility

When You Can Get a Refund

You're eligible for a full refund if:

Not Satisfied

Product doesn't meet your expectations - return within 60 days

Defective Item

Manufacturing defect or item arrived damaged

Wrong Item

We sent you the wrong product by mistake

Never Arrived

Package lost in transit (after carrier investigation)

Return Requirements

To qualify for a refund, items must:

✅ Be returned within 60 days of delivery
✅ Be in like-new condition (unused, unworn)
✅ Have tags attached when applicable
✅ Include proof of purchase (order number)

⚠️ Non-Refundable: Custom or personalized items (harnesses with custom patches, embroidered names) are final sale and cannot be refunded.

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What Gets Refunded

Full Refund Includes

✅ Product price - 100% of what you paid for the item
✅ Original shipping (if item is defective or our error)

You Pay For

💳 Return shipping costs (unless item is defective or our mistake)
💳 Original shipping (if returning due to preference, not defect)

✅ Zero Risk: No restocking fees, no hidden charges. Just an honest refund.

Partial Refunds

We may issue a partial refund if:

Item is not in original condition
Item is damaged or missing parts (not our fault)
Item returned more than 60 days after delivery

We'll always contact you before issuing a partial refund to discuss options!

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Refund Processing Time

Timeline Breakdown

Once we receive your return:

Inspection: 1-3 business days
Refund issued: Same day after approval
Bank processing: 5-10 business days
Total time: Usually 7-14 business days from receipt

⏱️ Most refunds are processed within 48 hours of receiving your return!

Refund Method

Refunds are issued to your original payment method:

💳 Credit/Debit Card: 5-10 business days to appear
💰 PayPal: 3-5 business days
🏪 Shop Pay: 3-5 business days

We cannot issue refunds to a different payment method than the original purchase.

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Late or Missing Refunds

Haven't Received Your Refund?

First, check these things:

Check your bank account again - Sometimes it takes extra time for banks to post refunds
Contact your bank/card company - There may be processing delays on their end
Check your email - We send confirmation when refunds are issued

⏰ Important: Banks can take 5-10 business days to post refunds after we issue them. This is outside our control!

Still Don't See It?

If it's been more than 15 business days since you returned your item:

Email us at support@teamk9.com
Include your order number and return tracking
We'll investigate immediately!

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Exchanges vs. Refunds

Consider an Exchange First

Wrong size? Wrong color? Exchanges are often faster than refunds!

✅ FREE Size Exchanges: We cover all shipping for size exchanges - faster than waiting for a refund!

Exchange Benefits

⚡ Faster: We ship your new item as soon as we receive the return
💰 FREE shipping: For size exchanges (both ways)
🎯 Easier: One step vs refund + new order

Want an exchange instead? Just mention it when you contact us!

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Special Circumstances

Defective Items

If your item is defective:

✅ We cover return shipping
✅ Full refund including original shipping
✅ OR free replacement (your choice)

Wrong Item Sent

If we sent the wrong item:

✅ Keep or donate the wrong item - no need to send it back
✅ We'll ship the correct item FREE
✅ OR full refund if you prefer

Lost Packages

If your package was lost in transit:

Contact us immediately
We'll investigate with the carrier
Full refund or replacement once confirmed lost