Return & Exchange Policy

Your satisfaction is our priority. Easy returns, FREE exchanges, 60-day guarantee.

🔄 FREE Exchanges
60-Day Window
💯 Full Refunds
🚫 No Restocking Fees
Our Promise

🐾 60-Day Tail-Wagging Guarantee

We stand behind every product we make. If you or your dog aren't completely happy within 60 days of delivery, we'll make it right.

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FREE Size Exchanges

Wrong size? We'll send the right one at zero cost to you.

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Full Refunds

Not satisfied? Return for a complete refund, no questions asked.

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Defect Protection

Manufacturing defect? We replace it FREE - including shipping.

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How to Start a Return or Exchange

Quick & Easy Process

  1. Contact us at support@teamk9.com or via our contact page
  2. Subject line: "Return Request - [Your Order Number]" or "Exchange Request - [Your Order Number]"
  3. Include:
    • Your order number
    • Reason for return/exchange
    • New size (if requesting exchange)
    • Photos (if defective or damaged)
  4. We respond within 1-2 business days with instructions
  5. Ship your item using the provided return address or your preferred method
  6. Receive confirmation once we process your return/exchange

💚 Average response time: Most return/exchange requests are answered within 1-2 business days!

Return Address

We'll provide the correct return address in your return authorization email. Please wait for our instructions before shipping anything back.

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Return Policy

Eligibility Requirements

To qualify for a return, your item must meet these conditions:

  • Within 60 days of delivery date
  • Like-new condition - unused, unworn, with tags attached
  • Original packaging when possible
  • Proof of purchase (order number or receipt)

⚠️ Non-Returnable Items: Custom or personalized items (harnesses with custom patches, embroidered names, etc.) are final sale and cannot be returned for refund.

Return Shipping

Customer responsibility: You cover the cost of return shipping for refunds.

Our responsibility: We cover all shipping costs for defective items or our errors.

💡 Tip: Use a trackable shipping service for returns. We're not responsible for items lost in transit back to us.

Refund Processing

Once we receive and inspect your return:

  • Inspection: 1-3 business days
  • Refund issued: Original payment method
  • Bank processing: 5-10 business days (varies by bank)

Refund amount: Full product price. Return shipping costs are not refunded unless the item is defective or we made an error.

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Exchange Policy

FREE Size Exchanges

Got the wrong size? No problem! Size exchanges are 100% FREE - we cover all shipping costs both ways.

Zero Risk Sizing: Order with confidence knowing you can exchange for a different size completely free within 60 days!

Color/Style Exchanges

Want a different color or style? We can exchange items within 60 days:

  • Item availability: Subject to current stock
  • Price difference: If the new item costs more, you pay the difference. If less, we refund the difference.
  • Shipping: You cover return shipping; we cover shipping the new item to you.

Exchange Process

  1. Contact us at support@teamk9.com or via our contact page with your order number and exchange request
  2. Specify new size/color you'd like
  3. We'll send instructions and a prepaid label (for size exchanges)
  4. Ship your item back using our label or your own method
  5. Receive your new item - we ship it as soon as we receive your return
Team K9 Free Exchange Process

📏 Need help choosing a size? Check our complete size chart:

Team K9 Size Chart

🎥 Watch: How to properly fit and adjust your harness

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Defective Items & Warranty

Standard 60-Day Warranty

Included FREE with every purchase:

  • Covers defects in materials or workmanship under normal use
  • FREE replacement if item breaks or fails within 60 days
  • We cover all shipping costs for warranty replacements

What's Covered

  • ✅ Broken buckles or hardware (under normal use)
  • ✅ Torn or split stitching (manufacturing defect)
  • ✅ Material defects (tears, delamination, etc.)
  • ✅ Zipper or attachment failures

What's NOT Covered

  • ❌ Normal wear and tear from regular use
  • ❌ Chewing damage or pet damage
  • ❌ Misuse or improper care
  • ❌ Accidental damage (car accidents, falls, etc.)
  • ❌ Damage from washing incorrectly

🛡️ Lifetime Warranty Available: Upgrade to lifetime coverage at checkout for extended protection against manufacturing defects!

Filing a Warranty Claim

  1. Contact us at support@teamk9.com or via our contact page
  2. Include: Order number, photos of the defect, brief description
  3. We review within 1-2 business days
  4. Receive replacement or refund (your choice)

💡 Proper fit prevents issues: Make sure your harness is adjusted correctly

Team K9 Harness Fit and Adjustment Guide

🎥 Critical for security: Watch how to properly tighten harness straps

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Special Circumstances

Returns After 60 Days

Our 60-day return window ensures you have plenty of time to test your gear. Returns must be initiated within 60 days of delivery to qualify for our standard policy.

Damaged During Shipping

If your item arrives damaged:

  • Contact us immediately at support@teamk9.com or via our contact page with photos
  • Keep all packaging
  • We'll send a replacement or issue a refund - your choice
  • We cover all costs when items arrive damaged

Wrong Item Received

Our mistake! If we sent the wrong item:

  • Contact us with photos of what you received
  • We'll send the correct item immediately
  • Keep or donate the wrong item - no need to send it back
  • Completely FREE - we cover everything

Missing Items

If items are missing from your order:

  • Check tracking - multiple packages may ship separately
  • Custom patches ship separately from harnesses
  • Wait 3 business days for all packages to arrive
  • Still missing? Contact us at support@teamk9.com or via our contact page and we'll investigate immediately

Questions About Returns?

Our team is here to help! Contact us and we will make sure you and your pup are happy.

Contact Support 💬

Customer Reviews

Overall rating: 4.9 / 5 from 10420 reviews.

Customer photo review of Team K9® Hard Bottom Dog Seat Cover (+FREE Safety Belt)

Such a great purchase and my girl agrees! I was looking for a seat cover and looked on Amazon but they all looked flimsy and thin. I needed one that was sturdy and durable for her and this one does the job! Protects my seats while also giving her some extra room to sprawl out and chill. Worth it!

Team K9® Hard Bottom Dog Seat Cover (+FREE Safety Belt)

Customer video review of NEW Pop-Up Foldable Outdoor Dog Bath & Swimming Pool With Side Drain (Aqua Blue)

Both my boys had such fun cooling off in this pool which is so easy to empty and store when they were done. The pup (11 months) did chew on the top edge a little but that’s my bad for not keeping an eye on him. No harm done though, since it’s not inflatable, and some duct tape will make it all good! ☺️

NEW Pop-Up Foldable Outdoor Dog Bath & Swimming Pool With Side Drain (Aqua Blue)

Customer video review of Dog Splash Pad Fountain

Our Red Fox Lab loves the splash pad! Extra strong vinyl, great construction. Easy fill and drain. Thanks!!

Dog Splash Pad Fountain

Customer photo review of NEW Upgraded Tactical No-Pull Team K9™ Dog Harness with 4 Quick-Release Metal Buckles, Reinforced Front & Back V-Rings, Hook & Loop Panels, Adjustable Straps, Reflective Strips, & Top Handle

This is the second vest our dog has owned and the best. Not even comparable. Having 4 metal buckles is great and the vest is easy to put on him. The chest section fits a bit lower than expected, although there is nothing wrong. Our dog feels more confident in his new vest and it sure looks amazing on him. We are very thankful for the efforts the team made to quickly ship it to meet our timeline.

NEW Upgraded Tactical No-Pull Team K9™ Dog Harness with 4 Quick-Release Metal Buckles, Reinforced Front & Back V-Rings, Hook & Loop Panels, Adjustable Straps, Reflective Strips, & Top Handle

Customer photo review of NEW Upgraded Tactical No-Pull Team K9® Dog Harness with 4 Quick-Release Metal Buckles, Reinforced Front & Back V-Rings, Hook & Loop Panels, Adjustable Straps, Reflective Strips, & Top Handle

I love the no pull front clip. When he tries to pull to get to another dog, (he’s dog reactive), it just redirects him to me. This is such a better solution to his prong collar that I was always afraid would hurt his neck. The back handle worked great to physically remove him from another dog. Lifting him with the handle ensured that his weight was evenly distributed, again, I couldn’t hurt his neck. I had tried a different harness on him and the front D ring was just held in place by Velcro. Horrible design. At his 1st pull to get to another dog, I was left holding the leash and D ring. I really appreciate how sturdy and well made yours is. Thanks Joyce A

NEW Upgraded Tactical No-Pull Team K9® Dog Harness with 4 Quick-Release Metal Buckles, Reinforced Front & Back V-Rings, Hook & Loop Panels, Adjustable Straps, Reflective Strips, & Top Handle

Customer photo review of Team K9® Hard Bottom Dog Seat Cover (+FREE Safety Belt)

Just got today! 105 lb 4 year old European Doberman. He rests his head on the center console straining his neck and his legs would hang over so this is great so far! 😎 I'm hoping the stitching where the straps are sown last. Other covers is where this was a major issue. So far it holds under his weight. Time will tell…

Team K9® Hard Bottom Dog Seat Cover (+FREE Safety Belt)

Customer photo review of 4MBH Harness Exchanges

The exchange program was SOOO... easy. I only mentioned I bought a harness a bit smaller than I thought and Team K9 immediately shipped me a larger size, and they paid for me returning the smaller one. All I have to do now is to make a few more adjustments on this new one. Soon as I make the adjustments I'll take another photo. Thank you Team K9, Larry

4MBH Harness Exchanges

Customer photo review of NEW Upgraded Tactical No-Pull Team K9™ Dog Harness with 4 Quick-Release Metal Buckles, Reinforced Front & Back V-Rings, Hook & Loop Panels, Adjustable Straps, Reflective Strips, & Top Handle

Very good quality. I considered not buying because it seemed pricey but I have to say, the quality is superior to every other harness I have purchased. The handle is a great feature that gives me extra guidance control. The Velcro straps for placing patches is another neat feature. I am very happy with my purchase.

NEW Upgraded Tactical No-Pull Team K9™ Dog Harness with 4 Quick-Release Metal Buckles, Reinforced Front & Back V-Rings, Hook & Loop Panels, Adjustable Straps, Reflective Strips, & Top Handle

Customer photo review of (4MBH) Upgraded Tactical No-Pull Team K9™ Dog Harness with 4 Quick-Release Metal Buckles, Reinforced Front & Back V-Rings, Hook & Loop Panels, Adjustable Straps, Reflective Strips, & Top Handle

My dog is happier and so am I. I had tried so many things. I thought my arm was going to be pulled out of it’s socket the way my dog pulled. It’s the first week. Not sure if I’ll say “heal” when he returns to me or not. But right now just enjoying our walks.

(4MBH) Upgraded Tactical No-Pull Team K9™ Dog Harness with 4 Quick-Release Metal Buckles, Reinforced Front & Back V-Rings, Hook & Loop Panels, Adjustable Straps, Reflective Strips, & Top Handle

Customer photo review of Custom Hook & Loop Patch For Harness (Printed - 1 Pair)

Looks and fits great on our 1 year old, 55lb German Shepherd! I was nervous about what size to get since she’s still growing but ended up going with a medium. There's still plenty of strap length available for her to grow in to - Can't imagine she'd ever need a large!

Custom Hook & Loop Patch For Harness (Printed - 1 Pair)

Customer photo review of Custom Hook & Loop Patch For Harness (Printed - 1 Pair)

Little Mitzy is like Houdini and somehow manages to get out of collars and other harnesses. Obviously we were concerned for her safety. Decided to give the K9 harness a try. Even though we bought the smallest size, it had to be cinched all the way to the max to fit her. We got it to work and it’s great. Love the Velcro for patches. Extra flare for our little cutie. The quality is excellent. Thank you!

Custom Hook & Loop Patch For Harness (Printed - 1 Pair)

Customer photo review of NEW Upgraded Tactical No-Pull Team K9™ Dog Harness with 4 Quick-Release Metal Buckles, Reinforced Front & Back V-Rings, Hook & Loop Panels, Adjustable Straps, Reflective Strips, & Top Handle

I'm very happy to see the quality of the harness is much better than I was expecting. I also want to give a shout-out to Team K9 for their EXCELLENT return/exchange policy. I ordered a harness that was a tad too small and when I mentioned this Team K9 shipped me the next size larger. Of course I need to ship the smaller harness back, but the courtesy and quality are burned into my brain like a bad habit. :) Team K9, you have my business for as long as I have dogs.

NEW Upgraded Tactical No-Pull Team K9™ Dog Harness with 4 Quick-Release Metal Buckles, Reinforced Front & Back V-Rings, Hook & Loop Panels, Adjustable Straps, Reflective Strips, & Top Handle

Customer photo review of NEW Upgraded Tactical No-Pull Team K9™ Dog Harness with 4 Quick-Release Metal Buckles, Reinforced Front & Back V-Rings, Hook & Loop Panels, Adjustable Straps, Reflective Strips, & Top Handle

I have an 86 pound German Shepherd. I purchased the large and after fitting it and walking for the first time, I thought I had purchased the wrong size because it was a sloppy fit. However, I didn’t think I needed to watch the video that explained the proper way to fit the equipment to my dog. After watching the short video and following the proper steps, the harness is perfectly adjusted and comfortable for my boy. Even at 73, I have to concede to reading the instructions first and saving time and unnecessary disappointment . Haha

NEW Upgraded Tactical No-Pull Team K9™ Dog Harness with 4 Quick-Release Metal Buckles, Reinforced Front & Back V-Rings, Hook & Loop Panels, Adjustable Straps, Reflective Strips, & Top Handle

Customer photo review of Waterproof Single-Seat Cover

Daisy does great with her new back seat cover and cushion. I love that it’s comfortable for her, great with my leather seats, and easy clean up. I washed the back seat cushion/ pad in the washer. It went great! No issues

Waterproof Single-Seat Cover

Customer photo review of Classic Heavy-Duty Tactical No-Pull Team K9™ Dog Harness With Front & Back D-Rings, Quick-Release Metal-Buckles, Hook & Loop Panels, & Top Handle

If you’re considering investing in a K-9 dog harness and accessories, this review is for you. I’ve been using the bundle (dog harness, collar, and bungee leash) for Creed, my 50-pound pup, and it’s made a world of difference during our walks. Before, Creed would pull, tug, and drag me, making walks a chore. I knew his original collar was uncomfortable, but I didn’t know how much it affected him. Now, with the harness and bungee leash, walking is so much more relaxing and comfortable for both of us. I’m so happy I found this company and spent the money on the bundle. I know the materials are high-quality, so I don’t have to worry about it ripping or coming apart. Whatever you decide to buy, it’s definitely worth it after the first use of your dog wearing it.

Classic Heavy-Duty Tactical No-Pull Team K9™ Dog Harness With Front & Back D-Rings, Quick-Release Metal-Buckles, Hook & Loop Panels, & Top Handle

Customer photo review of 4MBH Harness Exchanges

Love the quality of this harness. This is our second one we have bought and it’s durable and comfortable for our pup.

4MBH Harness Exchanges

Customer photo review of 4MBH Harness Exchanges

We love the harness! Definitely have more control over my 120 lb baby boy. I still have to brace myself when holding him back but given he’s a least 5 times stronger than me, the difference has been huge! Thank you for making a great quality harness!

4MBH Harness Exchanges

Customer photo review of Classic Heavy-Duty Tactical No-Pull Team K9® Dog Harness With Front & Back D-Rings, Quick-Release Metal-Buckles, Hook & Loop Panels, & Top Handle

Very well-made and super-easy to put on and take off. Even our stubborn fellow only took a day or two to get into the routine. As he also pulls like a mule, this was an attempt to put an end to our ventures into ditches and creeks on our walks, and it has made a ton of difference! Definitely recommend for bloodhounds in particular as he is free to have his nose to the ground while also being unable to pull and jerk as much as he could with a standard or martingale type leash/collar or with other harnesses we've tried. I've really been impressed with the difference. At 130+lbs, he had outgrown my wife's ability to walk him safely on a leash, but she is now able to take him out again!

Classic Heavy-Duty Tactical No-Pull Team K9® Dog Harness With Front & Back D-Rings, Quick-Release Metal-Buckles, Hook & Loop Panels, & Top Handle

Customer photo review of NEW Upgraded Tactical No-Pull Team K9™ Dog Harness with 4 Quick-Release Metal Buckles, Reinforced Front & Back V-Rings, Hook & Loop Panels, Adjustable Straps, Reflective Strips, & Top Handle

I was 3/4 of the way into adjusting the harness to my k-9 companion and he was jumping at the chance to go for a walk and show it off. Once fully adjust it fit him perfectly. The clasps are heavy duty enough to withstand a 125 lbs German Shepherd. Very pleased with my purchase.

NEW Upgraded Tactical No-Pull Team K9™ Dog Harness with 4 Quick-Release Metal Buckles, Reinforced Front & Back V-Rings, Hook & Loop Panels, Adjustable Straps, Reflective Strips, & Top Handle