Subject line: "Return Request - [Your Order Number]" or "Exchange Request - [Your Order Number]"
Include:
Your order number
Reason for return/exchange
New size (if requesting exchange)
Photos (if defective or damaged)
We respond within 1-2 business days with instructions
Ship your item using the provided return address or your preferred method
Receive confirmation once we process your return/exchange
💚 Average response time: Most return/exchange requests are answered within 1-2 business days!
Return Address
We'll provide the correct return address in your return authorization email. Please wait for our instructions before shipping anything back.
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Return Policy
Eligibility Requirements
To qualify for a return, your item must meet these conditions:
Within 60 days of delivery date
Like-new condition - unused, unworn, with tags attached
Original packaging when possible
Proof of purchase (order number or receipt)
⚠️ Non-Returnable Items: Custom or personalized items (harnesses with custom patches, embroidered names, etc.) are final sale and cannot be returned for refund.
Return Shipping
Customer responsibility: You cover the cost of return shipping for refunds.
Our responsibility: We cover all shipping costs for defective items or our errors.
💡 Tip: Use a trackable shipping service for returns. We're not responsible for items lost in transit back to us.
Refund Processing
Once we receive and inspect your return:
Inspection: 1-3 business days
Refund issued: Original payment method
Bank processing: 5-10 business days (varies by bank)
Refund amount: Full product price. Return shipping costs are not refunded unless the item is defective or we made an error.
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Exchange Policy
FREE Size Exchanges
Got the wrong size? No problem! Size exchanges are 100% FREE - we cover all shipping costs both ways.
✅ Zero Risk Sizing: Order with confidence knowing you can exchange for a different size completely free within 60 days!
Color/Style Exchanges
Want a different color or style? We can exchange items within 60 days:
Item availability: Subject to current stock
Price difference: If the new item costs more, you pay the difference. If less, we refund the difference.
Shipping: You cover return shipping; we cover shipping the new item to you.
Include: Order number, photos of the defect, brief description
We review within 1-2 business days
Receive replacement or refund (your choice)
💡 Proper fit prevents issues: Make sure your harness is adjusted correctly
🎥 Critical for security: Watch how to properly tighten harness straps
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Special Circumstances
Returns After 60 Days
Our 60-day return window ensures you have plenty of time to test your gear. Returns must be initiated within 60 days of delivery to qualify for our standard policy.
The buckles on the harness are a quick connect function and the build quality is exceptional for how light weight it is! My wife and I are very pleased with team K9 and our purchase. We will definitely be getting a couple more harnesses and leashes for our two boys.
Such a great purchase and my girl agrees! I was looking for a seat cover and looked on Amazon but they all looked flimsy and thin. I needed one that was sturdy and durable for her and this one does the job! Protects my seats while also giving her some extra room to sprawl out and chill. Worth it!
Both my boys had such fun cooling off in this pool which is so easy to empty and store when they were done. The pup (11 months) did chew on the top edge a little but that’s my bad for not keeping an eye on him. No harm done though, since it’s not inflatable, and some duct tape will make it all good! ☺️
I’m so happy I got the XL! All 3
of my pups fit perfect! I love that my 95lb Pup can comfortably look out the window! I’m just so happy for the messes that won’t be made now that my truck seat is protected!
She loves it, even though it is just replacing the previous one she had. I like the all metal buckles. The collar was a new addition as the old one would never stay tight. This one is just right and has her name on it too... Lexi would like it if she could read, lol.
This is the second vest our dog has owned and the best. Not even comparable. Having 4 metal buckles is great and the vest is easy to put on him. The chest section fits a bit lower than expected, although there is nothing wrong. Our dog feels more confident in his new vest and it sure looks amazing on him. We are very thankful for the efforts the team made to quickly ship it to meet our timeline.
I love the no pull front clip. When he tries to pull to get to another dog, (he’s dog reactive), it just redirects him to me. This is such a better solution to his prong collar that I was always afraid would hurt his neck. The back handle worked great to physically remove him from another dog. Lifting him with the handle ensured that his weight was evenly distributed, again, I couldn’t hurt his neck. I had tried a different harness on him and the front D ring was just held in place by Velcro. Horrible design. At his 1st pull to get to another dog, I was left holding the leash and D ring.
I really appreciate how sturdy and well made yours is.
Thanks
Joyce A
Opal and little Sully thinks their new accommodations are pawsome! The large fits perfectly in my 2026 GMC Sierra SLT. It was very easy to install when you two pups assisting you. They want to go for rides all the time. Thanks Team K9 for a wonderful product and your harnesses fit like a glove too.
Just got today!
105 lb 4 year old European Doberman. He rests his head on the center console straining his neck and his legs would hang over so this is great so far! 😎
I'm hoping the stitching where the straps are sown last. Other covers is where this was a major issue.
So far it holds under his weight. Time will tell…
The exchange program was SOOO... easy. I only mentioned I bought a harness a bit smaller than I thought and Team K9 immediately shipped me a larger size, and they paid for me returning the smaller one.
All I have to do now is to make a few more adjustments on this new one. Soon as I make the adjustments I'll take another photo.
Thank you Team K9,
Larry
Halle loves it. It keeps her nice and stable. We tried the XL but it was a bit too big for my truck. Team K9 exchanged it for the large and it works great. They were great to work with and the exchange was easy.
Very good quality. I considered not buying because it seemed pricey but I have to say, the quality is superior to every other harness I have purchased. The handle is a great feature that gives me extra guidance control. The Velcro straps for placing patches is another neat feature. I am very happy with my purchase.
My dog is happier and so am I. I had tried so many things. I thought my arm was going to be pulled out of it’s socket the way my dog pulled. It’s the first week. Not sure if I’ll say “heal” when he returns to me or not. But right now just enjoying our walks.
Looks and fits great on our 1 year old, 55lb German Shepherd! I was nervous about what size to get since she’s still growing but ended up going with a medium. There's still plenty of strap length available for her to grow in to - Can't imagine she'd ever need a large!
Little Mitzy is like Houdini and somehow manages to get out of collars and other harnesses. Obviously we were concerned for her safety. Decided to give the K9 harness a try. Even though we bought the smallest size, it had to be cinched all the way to the max to fit her. We got it to work and it’s great. Love the Velcro for patches. Extra flare for our little cutie. The quality is excellent. Thank you!
Love these harnesses. My Service/Mobility dog wears it everyday & it gets put to some pretty rugged use.
The customer service from this company keeps me coming back.
I'm very happy to see the quality of the harness is much better than I was expecting.
I also want to give a shout-out to Team K9 for their EXCELLENT return/exchange policy. I ordered a harness that was a tad too small and when I mentioned this Team K9 shipped me the next size larger. Of course I need to ship the smaller harness back, but the courtesy and quality are burned into my brain like a bad habit. :)
Team K9, you have my business for as long as I have dogs.
Almost 90 degrees in Wisconsin!! My dog loves this pool, it is perfect for keeping cool while fetching his ball. Seems sturdy and doesn't leak. Heavy enough where he can't move it all over.
I have an 86 pound German Shepherd. I purchased the large and after fitting it and walking for the first time, I thought I had purchased the wrong size because it was a sloppy fit. However, I didn’t think I needed to watch the video that explained the proper way to fit the equipment to my dog. After watching the short video and following the proper steps, the harness is perfectly adjusted and comfortable for my boy. Even at 73, I have to concede to reading the instructions first and saving time and unnecessary disappointment . Haha
Daisy does great with her new back seat cover and cushion. I love that it’s comfortable for her, great with my leather seats, and easy clean up.
I washed the back seat cushion/ pad in the washer. It went great! No issues
If you’re considering investing in a K-9 dog harness and accessories, this review is for you. I’ve been using the bundle (dog harness, collar, and bungee leash) for Creed, my 50-pound pup, and it’s made a world of difference during our walks.
Before, Creed would pull, tug, and drag me, making walks a chore. I knew his original collar was uncomfortable, but I didn’t know how much it affected him. Now, with the harness and bungee leash, walking is so much more relaxing and comfortable for both of us.
I’m so happy I found this company and spent the money on the bundle. I know the materials are high-quality, so I don’t have to worry about it ripping or coming apart. Whatever you decide to buy, it’s definitely worth it after the first use of your dog wearing it.
We love the harness! Definitely have more control over my 120 lb baby boy.
I still have to brace myself when holding him back but given he’s a least 5 times stronger than me, the difference has been huge!
Thank you for making a great quality harness!
this is my second truck seat hammaock from Team K9
the first was a XL for my F350 Crew Cab. My dogs love it when traveling. We just got a Tacoma crew cab. I measured the rear seat area and the Large Hard Bottom Hammock is the perfect fit for the Tacoma
Very well made and sizing was accurate. Obviously I will need to purchase another as Mia grows, but this solved the problem with pulling while on leash! She doesn't seem to mind wearing it, so apparently its comfortable as well.
Very well-made and super-easy to put on and take off. Even our stubborn fellow only took a day or two to get into the routine. As he also pulls like a mule, this was an attempt to put an end to our ventures into ditches and creeks on our walks, and it has made a ton of difference! Definitely recommend for bloodhounds in particular as he is free to have his nose to the ground while also being unable to pull and jerk as much as he could with a standard or martingale type leash/collar or with other harnesses we've tried. I've really been impressed with the difference. At 130+lbs, he had outgrown my wife's ability to walk him safely on a leash, but she is now able to take him out again!
I was 3/4 of the way into adjusting the harness to my k-9 companion and he was jumping at the chance to go for a walk and show it off. Once fully adjust it fit him perfectly. The clasps are heavy duty enough to withstand a 125 lbs German Shepherd. Very pleased with my purchase.