Team K9 policies
Warranty Policy
Built to last. Backed by our warranty. We stand behind every product we make.
Warranty Policy
Built to last. Backed by our warranty. We stand behind every product we make.
Warranty Options
All products include our 60-Day Standard Warranty. Upgrade to Lifetime for extended peace of mind.
Standard Warranty
60 DaysIncluded FREE with every purchase. Covers manufacturing defects under normal use.
- Manufacturing defects covered
- 60 days from delivery
- Free replacement or refund
- No questions asked
Lifetime Warranty
Lifetime CoverageUltimate protection for the life of your product. Maximum peace of mind for active dogs.
- All Standard coverage included
- LIFETIME manufacturing defect coverage
- One replacement per product
- For the original purchaser
60-Day Standard Warranty
What's Covered
Your warranty covers defects in materials or workmanship under normal use.
Broken Buckles
Metal buckles or clips that break under normal use
Split Stitching
Seams or stitching that come apart from manufacturing defect
Material Defects
Fabric tears, delamination, or material failures
Hardware Failures
D-rings, V-rings, or zippers that fail under normal use
Coverage Period
60 days from the delivery date shown on your order tracking.
What We'll Do
If your item has a covered defect, we'll:
- ✅ Send a FREE replacement (same item)
- ✅ OR issue a full refund to original payment method
- ✅ Cover all shipping costs for warranty replacements
✅ Your choice! You decide whether you want a replacement or refund.
Lifetime Warranty
Extended Protection
Our optional Lifetime Warranty extends coverage for the entire life of the product.
What's Included
- ✅ Lifetime coverage against manufacturing defects
- ✅ All Standard Warranty benefits included
- ✅ One replacement per product
- ✅ Applies to original purchaser
How It Works
If your product fails due to a manufacturing defect at any point during its lifetime, we'll replace it one time.
💡 One-Time Replacement: The Lifetime Warranty provides one replacement per product. After the replacement, standard warranty coverage applies to the new item.
Coverage Limitations
- Shipping fees may apply for Lifetime Warranty replacements
- Original proof of purchase required
- Must be registered with Team K9
Add at Checkout
Lifetime Warranty can be added during checkout for eligible products. Look for the Lifetime Warranty option on product pages!
What's NOT Covered
Exclusions
Our warranty does NOT cover:
Chewing Damage
Damage from your dog chewing or biting the product
Normal Wear & Tear
Fading, pilling, or general wear from regular use over time
Tethering & Tie-Out Damage
Damage from staking, tethering, zip-lines, or attaching to any fixed anchor — forces far exceed harness design limits
Misuse
Damage from improper use, storage, or care
Accidents
Damage from car accidents, falls, or other incidents
Improper Cleaning
Damage from washing incorrectly or using harsh chemicals
Modifications
Products altered, modified, or repaired by anyone other than Team K9
🚫 Tethering Safety Notice: Tethering is widely discouraged by Team K9 because it poses serious risks to your dog's safety, including injury from entanglement, choking, and extreme force loads when a dog lunges against a fixed anchor. A dog hitting the end of a cable at a run can exceed several hundred pounds of force — far beyond what any walking harness is designed to handle.
Our harnesses are engineered for leash-walking only. Damage from tethering or tie-outs is not covered under any warranty.
⚠️ Important: The most common warranty denial is chewing damage. Keep harnesses stored safely when not in use!
How to File a Warranty Claim
Report It in Order Help
-
Open Order Help
Enter your order number and the email you used at checkout, then choose "Report a problem" -
Include the following:
• Photos clearly showing the defect
• Brief description of what happened
• When you first noticed the issue -
We review your claim
Our team will review it and determine if it's covered -
Get our answer by email
We confirm the remedy available under your coverage. For an approved Lifetime Warranty claim, we replace the item; shipping may apply, with one replacement per item
⚡ What happens next: Our team will review it and reply by email.
What to Include in Photos
Good photos help us process your claim faster:
- 📸 Close-up of the defect or damage
- 📸 Overall view of the entire product
- 📸 Any affected areas from multiple angles
- 📸 Clear, well-lit images
💡 Prevent Issues: Many warranty claims can be avoided with proper fit and adjustment. See our guide below:
🎥 Critical: Properly securing straps prevents unnecessary stress on buckles and stitching
Care & Maintenance
Extend Your Product's Life
Proper care helps your Team K9 gear last longer and prevents warranty issues:
Harness Care
- ✅ Wash: Hand wash or machine wash on gentle cycle
- ✅ Detergent: Use mild detergent, avoid bleach
- ✅ Dry: Air dry — do NOT use dryer
- ✅ Storage: Store in a cool, dry place away from pets when not in use
- ✅ Inspection: Regularly check buckles and stitching before each use
Car Seat Cover Care
- ✅ Wash: Machine wash cold on gentle cycle
- ✅ Dry: Tumble dry low or air dry
- ✅ Spot clean: For quick cleanup between washes
- ✅ Vacuum: Remove pet hair regularly
⚠️ Warranty Void: Using bleach, high heat, or harsh chemicals may void your warranty if it causes damage.
Additional Information
Proof of Purchase
You'll need proof of purchase to file a warranty claim:
- Order confirmation email
- Order number
- Receipt or invoice
Return Shipping
Standard Warranty: We cover all return shipping costs for defective items
Lifetime Warranty: Shipping fees may apply depending on the claim
Processing Time
- Claim review: our team replies by email
- Replacement: you'll get a tracking email when it ships
- Refund: once issued, it usually shows within 1–3 business days, and some banks take up to 10
Warranty Transferability
Standard Warranty: Transfers to new owner if item is gifted or resold
Lifetime Warranty: Applies to the original purchaser
💡 Keep your receipt! Save your order confirmation email for easy warranty claims.
Warranty Questions?
Need help with a warranty claim or have questions about coverage? Our team is here to help!
Contact Support
Didn't find it? Ask us.
Send us your question with your order number. Our team will review it and reply by email.