Returns & exchanges
Pull up your order. Choose the item. Get the best next step.
Choose a topic below.
Find the order. Choose the item. Finish the request.
We’ll show what applies.
Use your order number and email or ZIP.
Email or shipping ZIP from checkout.
Can’t find your order? Contact Team K9.
Question 1 of 3
Pick the item and what feels off.
Recommended first
Pick the better size now, or open fit help if you’re unsure.
Free shipping. Priority handling.
Size guide, fit video, and Better Walk setup.
Choose credit or refund.
Return label options are shown before confirmation.
Request received
Your request is in.
Before you choose a return, use the fit read or Better Walk Blueprint. If it still is not right, the order flow above is ready.
Add measurements and we’ll compare them with the Team K9 size guide.
The order flow handles tracking, bundle pieces, exchanges, store credit, refunds, shipping protection, and warranty review when eligible.
