Use Order Help above. Harness size swaps are free within 60 days of delivery. For same-price swaps completed in Order Help, there's no need to return the original. If it's still usable, donating it to a local shelter or rescue would be appreciated. Other swaps may need a return: follow the steps in your confirmation email.

You can return eligible, like-new items within 60 days of delivery for a refund. Custom and personalized items are final sale. Start the return in Order Help, write your RMA on the box or on a note inside, and ship it to our return address in Golden, CO. Send us the tracking number once it is on its way. You cover return shipping unless the item is defective or we made an error. After your return arrives, we refund your original payment method. Refunds usually show within 1–3 business days, and some banks take up to 10.

Open Order Help as soon as you can. It shows whether you can cancel your order, change its size or update its address. Orders with custom items, and changes with a price difference, go to our team instead. Once an order has shipped, it follows the return policy, and address changes go through the carrier.

You get a tracking email as soon as your order ships, and Order Help shows the tracking for each package. Most U.S. orders arrive within 1–2 weeks, and exact timing varies by location. Tracking can take 24–72 hours to show movement after the label is created.

Your order number is in the confirmation email we sent when you ordered. Search your inbox for “Team K9”. With that number and the email you ordered with, Order Help shows the order, its tracking and what can still be changed. Can't find the email? Message us from the address you ordered with and we'll look it up.

First check around the property (garage, porch, side door), with neighbors or building reception, and in the mailbox or parcel locker. The tracking page may also show a proof-of-delivery photo. If it has not turned up after 48 hours, report it in Order Help and we will work with the carrier to resolve it. Please report it within 10 days of the delivery date shown.

Items often ship separately, each with its own tracking number, so packages can arrive on different days. Custom patches ship separately and may arrive a few days after your main order. Check every tracking number in Order Help first. If a package arrived with something missing, report it in Order Help (no photo needed) and our team will check it and reply by email.

We're sorry! Report it in Order Help. Add a photo for damage or a wrong item. A missing item does not need one. Our team will review it and reply by email. A manufacturing defect within 60 days of delivery is replaced free.

Refunds go back to your original payment method. For a return, we issue the refund after it arrives. Once issued, it usually shows within 1–3 business days, and some banks take up to 10. If it has been longer, message us with your order number.

On the Tactical and Classic harnesses, start with a strap reset: sit the chest strap high, pull each strap until the adjusters slide below the elastic bands, and tuck the extra strap in (never cut it). Two fingers should fit snugly underneath. Our fit videos for these two harnesses show each step. On the Lightweight Harness, only the stomach strap adjusts. Still loose? A harness size swap is free within 60 days of delivery.

Our Hard Bottom Car & Truck Seat Hammock Cover, Single-Seat Cover and Cargo Area Cover are waterproof. The Backseat Dog Blanket is water-resistant. It is great for wet paws and spills, with the easy washing of a blanket.

Every product comes with our 60-day guarantee. The optional Lifetime Warranty extends defect coverage for the life of the product: if it fails from a manufacturing defect under normal use, we replace it (shipping may apply, one replacement per item). It does not cover chewing, accidents, misuse, neglect, modifications, cosmetic damage or normal wear. To claim, send photos, a short description and your order number.

Message us with your order number and the code. If the code was valid for that order, we apply it as a refund of the difference to your original payment method.

Yes, and thank you for your service. Message us and we'll reply by email with your discount code.