Customer Help

How can we help?

Quick answers, helpful guides, order support, and a real way to reach the team when your question needs context.

Track package 60-day policy details Human review when needed
Need help choosing? Get the next step without guessing.

Use the quick answers first. If your situation is specific, open the help chat or send the team the details.

Open help chat
Quick help

Start with the answer that gets you moving.

Choose the closest question. If none fit, use the help chat or contact form below and we will route it from there.

"Where is my order?"

Track your package first.

See the newest carrier scan and delivery status. If something looks stuck, missing, damaged, or needs an order edit, we can help from there.

Track your order Shipping policy
"What size do I need?"

Use the fit guide before guessing.

For harnesses, measure chest and belly and size down if between. For car covers, Large fits most cars/SUVs and XL is for bigger trucks.

Harness guide Measure
"Can I exchange or return?"

Check the policy, then send details.

Team K9 has 60-day policy details and free size exchange guidance. If your order needs review, send the order number and what happened.

Returns Refund policy

Not sure where to start?

Ask in plain English. The help chat can point you to the right guide, answer Team K9 questions, and ask for order verification only when needed.

Open help chat Contact support
Help chat For questions that need context
Ready
Ask in plain English.

The chat can answer Team K9 questions, help with dog and product guidance, and ask for order verification only when it is needed.

Live chat may be unavailable right now. Tracking, guides, policies, and the contact form still work. If chat cannot connect, your message will be moved into the form below. Use contact form
Track my package
Buddy
Hi, I am Buddy. Tell me what you need help with: an order, sizing, setup, a return, or something about your dog. If I need order details, I will ask for the smallest set needed.
Support library

Help library in one place.

Jump straight to the Team K9 pages for sizing, shipping, returns, refunds, warranty, product setup, and dog-owner guides.

Orders and shipping

Tracking, shipping timing, contact routes, and what to include when an order needs help.

Track order Shipping policy

Returns, refunds, and guarantee

Return and exchange steps, refund basics, 60-day guarantee guidance, and custom item boundaries.

Returns Guarantee

Warranty and replacements

Defect coverage, normal-use expectations, replacement routes, and where human review may be needed.

Warranty

Fit and setup

Harness sizing, measurement, strap troubleshooting, and car seat cover installation.

Harness guide Setup guides

Dog help and guides

Better walks, leash pulling, harness training, body language, and practical routines for dog owners.

Guides Team K9 Tips

Products and patches

Harnesses, seat covers, safety belts, backseat beds, custom patches, and patch bundles.

All products Custom patch
Policies and promises

Clear next steps, plain boundaries.

We keep policy answers practical, ask for order details only when needed, and bring in a human when an account action needs review.

60-day help Returns, exchanges, and refunds follow the posted policy. Custom or used items may have different rules.
Size exchanges We can help start an exchange path when the fit is not right and the policy allows it.
Warranty help Defect or replacement questions should use the warranty page and order context when needed.
Shipping timing Tracking may take time to update. Custom patches or separate items can create different package timing.
Human review Cancel, edit, refund, replacement, and warranty requests may be prepared for review before anything changes.
Still need help?

Send us a message.

When the answer needs a human, send the details here. Include your order number if you have one, and the Team K9 support team will have a cleaner starting point.