Questions, answered.

You get a tracking email as soon as your order ships, and Order Help shows the tracking for each package. Most U.S. orders arrive within 1–2 weeks, and exact timing varies by location. Tracking can take 24–72 hours to show movement after the label is created.

Orders are typically processed and prepared for shipment within several business days of being placed. In the United States, most orders arrive within 1 to 2 weeks. These timeframes are estimates, not guarantees. You get a tracking number by email once your order ships.

The full details are in the shipping policy.

First check around the property (garage, porch, side door), with neighbors or building reception, and in the mailbox or parcel locker. The tracking page may also show a proof-of-delivery photo. If it has not turned up after 48 hours, report it in Order Help and we will work with the carrier to resolve it. Please report it within 10 days of the delivery date shown.

Items often ship separately, each with its own tracking number, so packages can arrive on different days. Custom patches ship separately and may arrive a few days after your main order. Check every tracking number in Order Help first. If a package arrived with something missing, report it in Order Help (no photo needed) and our team will check it and reply by email.

Open Order Help as soon as you can. It shows whether you can cancel your order, change its size or update its address. Orders with custom items, and changes with a price difference, go to our team instead. Once an order has shipped, it follows the return policy, and address changes go through the carrier.

Message us with your order number and the code. If the code was valid for that order, we apply it as a refund of the difference to your original payment method.

We ship to most countries worldwide. International delivery times vary by destination and customs procedures. Customs duties, import taxes or local delivery fees may apply depending on your country. These charges are not included in your order total and are the buyer's responsibility.

We are a U.S.-based company with fulfillment centers in Chicago, Illinois and in California. When U.S. inventory is low, we may ship directly from our international partners at no extra cost to you. Custom patches ship separately and may arrive later than harnesses.

Start at Team K9 Support, or use Order Help for anything about an order you have already placed. You can also email support@teamk9.com.

The size chart, the two measurements to take and the weight ranges are in the Harness Guide. Sizing by weight for each harness is in the sizing guide. A harness size swap is free within 60 days of delivery.

On the Tactical and Classic harnesses, start with a strap reset: sit the chest strap high, pull each strap until the adjusters slide below the elastic bands, and tuck the extra strap in (never cut it). Two fingers should fit snugly underneath. Our fit videos for these two harnesses show each step. On the Lightweight Harness, only the stomach strap adjusts. Still loose? A harness size swap is free within 60 days of delivery.

When your dog pulls, the front clip turns them back toward you instead of forward. Start with the front D-ring for all walks. Once your dog learns not to pull, move to the back V-ring. The Harness Guide has the steps.

No. Our harnesses are engineered exclusively for leash-walking. Never tie out, stake, or attach the harness to any fixed anchor point. Damage caused by tethering, tie-outs, or any use other than leash-walking is not covered under warranty.

Hand washing is recommended: fill a sink with cool water and mild detergent, gently scrub, rinse thoroughly, and air dry completely. For a machine wash, use a gentle cycle with cold water and mild detergent, and place the harness in a mesh laundry bag.

Do not use bleach or harsh chemicals, and do not put it in the dryer. More in the Harness Guide.

Inspect it before each use. Replace it when you see any of these:

• Frayed or split stitching at stress points
• Cracked or broken buckles
• Bent or damaged D-rings
• Significant tears in the fabric
• Straps that won't hold adjustment

Every product comes with our 60-day guarantee. The optional Lifetime Warranty extends defect coverage for the life of the product: if it fails from a manufacturing defect under normal use, we replace it (shipping may apply, one replacement per item). It does not cover chewing, accidents, misuse, neglect, modifications, cosmetic damage or normal wear. To claim, send photos, a short description and your order number.

Chewing damage is not covered by the 60-day guarantee, the return policy or the Lifetime Warranty. They cover manufacturing defects under normal use.